1. Purchase channel
- Apple purchases and refunds are managed through Apple ID and Apple refund services.
- Google Play purchases are managed through Google Play payments and subscriptions.
- Future TamiSpace web purchases will be managed through the account or support@tamispace.com.
2. Cancelling renewal
Cancellation stops future charges but does not automatically refund a completed payment. Paid access normally remains until the end of the billing period.
3. Web subscription refunds
- First charge: full refund may be requested within 14 calendar days.
- Renewal: refund may be requested within 72 hours if Premium features were not used after renewal.
- Duplicate or incorrect charge: refunded in full after verification.
- Material technical outage: extension of access or a proportional refund.
4. Consultations
- Specialist cancellation: full refund or free rescheduling.
- User cancellation more than 24 hours before: full refund.
- Late cancellation: the disclosed booking terms apply.
- Confirmed technical failure: rescheduling or full refund.
5. Request and timing
Contact support@tamispace.com from the account email and include the date, amount, currency, channel and order ID. Never send a full card number or CVC/CVV. We normally decide within 10 business days; bank or store processing may take longer.